The "Fourth Utility": Why We Pivoted to Capital Recovery for Senior Living
The Invisible Leak in Your NOI.
In Senior Living, we track every labor hour and every food cost down to the penny. But there is a line item that often escapes scrutiny because it is complex, boring, and intentionally confusing: Technology & Connectivity.
We call it the "Fourth Utility." It is as essential as water or power, but unlike power, the rates are highly negotiable—if you know where to look.
From Generalist to Specialist Insights Telecom has always audited costs. But recently, we realized that Senior Living operators face a unique storm: rising labor costs, flat reimbursement rates, and a massive need for infrastructure upgrades (Telehealth, Smart Rooms, High-Speed Wi-Fi).
That’s why we have pivoted our entire firm to focus specifically on Senior Living Capital Recovery.
What We Changed (And Why): We overhauled our methodology to solve three specific financial leaks we see in this industry. Here is what we found, ranked by the impact on your wallet:
1. The "Shared Savings" Trap (The 50% Split)- This is the biggest reason we changed our model. The industry standard for auditing is to charge you 50% of your savings for 3-5 years. We did the math, and it didn't sit right. If we find you $300,000 in savings, why should we keep $150,000 of your capital? That is money that should be hiring nurses or fixing roofs.
The New Model: We switched to a 3-Month Capped Fee. You pay us a one-time fee equal to 3 months of savings. After that, you keep 100% of the found capital forever.
2. The "Loyalty Tax" (Legacy Auto-Renewals)- The second biggest source of waste is "Loyalty." We consistently find communities paying rates from 2018 simply because they let contracts auto-renew.
The Reality: Carriers rely on your busyness. They know you don't have time to shop for rates, so they leave you on "Legacy Pricing" while new customers get rates that are 40% lower.
The Fix: Our forensic audit spots these "Zombie Contracts" immediately. We force the carrier to re-rate your services to current wholesale market pricing—often retroactive to the renewal date.
3. The "Carrier-Funded" Upgrade- Finally, we realized that communities are struggling to pay for necessary CapEx upgrades (like new fiber or cabling for nurse call systems).
The Fix: In many cases, we can negotiate for the carrier to cover these construction costs as part of a consolidation project. We help you turn a CapEx burden into a "Carrier-Funded" improvement.
The "One-Bill" Challenge: To prove this new model works, we are launching the One-Bill Challenge. You don't need to sign a contract. Send us just one invoice from any provider. We will benchmark it against our proprietary Senior Living database.
If we can't find savings, you pay nothing. If we do, we start recovering your capital immediately.