The "Portfolio-Wide" Consolidation

The Challenge: A regional operator with 12 communities was struggling with rising costs for Resident TV and Nurse Call lines. They had multiple vendors (Comcast, Spectrum, AT&T) and no centralized contract management.

The Solution:

  • Consolidated: I move all 12 sites onto a master service agreement (MSA) with a single provider.

  • Eliminated: I identify and canceled 45 "ghost lines" (analog lines no longer connected to anything) that were billing monthly.

  • Optimized: I negotiate a bulk rate for resident TV packages, reducing the per-bed cost by 40%.

The Financial Impact:

  • Monthly Savings Secured: $12,500

  • 3-Year Savings Value: $450,000

  • Insights Telecom Fee (One-Time): $37,500 (3 Months of Savings)

  • Client Retained Capital: $412,500

The "Competitor" Comparison: If this client had hired a traditional auditor (50% share):

They would have paid $225,000 in fees.

Insights Telecom would save them an extra $187,500 in fees alone.

The "Construction & Opening" Recovery

The Challenge: A newly constructed Assisted Living community was unknowingly placed on "Retail Rates" by their internet carrier during the chaotic pre-opening phase. They were paying street pricing for dedicated fiber.

The Solution:

  • Benchmarking: I flag the rate as 3x the market average for that zip code.

  • Renegotiation: I leverage the carrier's "Retention Desk" to re-rate the circuit to wholesale pricing, retroactive to the contract start date.

The Financial Impact:

  • Monthly Savings Secured: $2,200

  • 3-Year Savings Value: $79,200

  • Insights Telecom Fee (One-Time): $6,600

  • Client would Retain Capital: $72,600

The "Hidden" Billing Error

The Challenge: A single-site CCRC (Continuing Care Retirement Community) was being billed for "equipment rental fees" on modems they had returned 4 years ago.

The Solution:

  • Forensic Audit: I spot the recurring equipment codes buried on page 7 of the invoice.

  • Dispute Resolution: I manage the dispute process, proving the return with shipping logs from the carrier's own portal.

The Financial Impact:

  • Refund Check Secured: $8,400 (Credit for past overcharges)

  • Monthly Savings Secured: $175

  • Insights Telecom Fee: 25% of the Refund Check + 3 Months of Savings.

  • Client Retained Capital: $12,075 (Cash & Future Savings)

Common Savings Scenarios

Comparison of 3-year capital retention for a traditional firm versus Insights Telecom. The traditional firm paid $225,000 in fees and retained $225,000, saving $450,000. Insights Telecom paid $37,500 in fees and retained $412,500, also saving $450,000. The graphic emphasizes that Insights Telecom kept an extra $187,500 in capital compared to the traditional firm. Additional notes at the bottom mention a portfolio of 12 communities, MSA consolidation, and a 40% TV cost reduction.
A presentation slide titled "New Development Capital Recovery: Retail vs. Wholesale Fiber Pricing." It compares pre-opening retail rates of $3,300 per month, three times the market average, with post-audit wholesale rates of $1,100 per month at negotiated market rates. The slide highlights monthly savings of $2,200, a three-year savings value of $79,200, a one-time insights telecom fee of $6,600, resulting in a client retained capital of $72,600. The case study focuses on construction and opening recovery, benchmarking, renegotiation, and retroactive savings.
A presentation slide about a case study on hidden billing error discovery, showing an invoice with equipment rental fee returned four years ago, a forensic audit with logs marked 'Returned & Verified,' and a financial impact indicating a secured refund check of $8,400, monthly savings of $175, and client retained capital of $12,075.