Recovering Lost Capital for Senior Living Communities.

Senior Living operators are under immense pressure to protect margins while improving resident experiences. We specialize in auditing the complex web of technology expenses unique to your communities—from nurse call lines and TV packages to data privacy compliance. We stop the leakage in your OpEx budget so you can reinvest in care, not carriers.

We Audit Invoices From All Providers, Including:

AT&T logo with blue globe and black text on white background
Verizon company logo with red text and a yellow gradient shadow on white background.
LUMEN logo with black letters and a blue accent on the letter 'E'
A blue and black swallow illustration with its wings spread and a word that appears to be 'WHATEVER' in capital letters.
The Spectrum logo with the word 'Spectrum' in gray letters and a blue play button icon to the right.
The logo for the food delivery service Dash, with the word 'dash' in red lowercase letters and a stylized smiley face integrated into the letter 'a'.
DIREC TV logo with black and blue stylized text on a white background
Comcast Business logo with the words 'COMCAST' in dark blue and 'BUSINESS' in bright blue on a white background.

The Capital Recovery Framework

Waste in communications and connectivity spend is the silent killer of NOI. We conduct a forensic audit of your historical invoices to identify billing errors, unused lines, and bloated rates. For Senior Living operators, this often uncovers tens of thousands of dollars in 'found capital' that can be immediately reallocated to clinical staffing or facility upgrades—all without changing your providers

OpEx Audit & Capital Recovery

Managing hundreds of individual bills across multiple communities creates a massive administrative burden for your Accounts Payable team. We consolidate your vendor landscape, merging fragmented bills into streamlined accounts. This drastically reduces the hours your staff spends processing invoices, allowing your administrative teams to focus on community operations rather than paperwork.

Vendor Streamlining for AP Efficiency

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Infrastructure for Care & Safety

Reliable connectivity is no longer a luxury; it is a life-safety requirement. Your Nurse Call systems, Electronic Health Records (EHR), and resident Wi-Fi all rely on a solid backbone. We ensure your network contracts are right-sized to support these mission-critical technologies, guaranteeing that your clinicians stay connected and your residents stay happy, without overpaying for bandwidth you don’t need.

Contract Leverage & Risk Mitigation

Carriers often hide auto-renewal clauses and unfavorable terms in the fine print. We act as your advocate, using our market data to negotiate terms that protect your communities. We strip out unnecessary fees and ensure your service agreements align with regulatory requirements like HIPAA, protecting your data and your reputation

See a Sample Audit Report
View ROI Case Studies
Deep Dive: The Audit Workflow
View the 4-Step Method
Request a Free Analysis

Leadership & Expertise

Insights Telecom was founded by Doug Doolittle, a telecom strategist with over two decades of experience. Having worked inside major carriers like Qwest, CenturyLink, and Lumen, Doug understands the complex billing codes and margin plays that providers use to maximize their profits. Today, he uses that "insider" knowledge to reverse the equation—helping Senior Living communities recover capital and secure vendor-agnostic solutions.

Beyond the boardroom, Doug is a South Carolina native and a proud University of South Carolina graduate, where his dual background in Psychology & Business became the foundation for his negotiation strategy. A skilled boat captain and aspiring golfer (still a work in progress!), Doug brings the same patience and precision to his personal life as he does to his audits. He resides in Murrells Inlet with his wife of 25 years, Angela.

Contact us today for a free consultation: doug@insightstelecom.com | (770) 605-7675

Doug Doolittle, Owner of Insights Telecom Consulting LLC.