Recovering Lost Capital for Senior Living Communities.
Senior Living operators are under immense pressure to protect margins while improving resident experiences. We specialize in auditing the complex web of technology expenses unique to your communities—from nurse call lines and TV packages to data privacy compliance. We stop the leakage in your OpEx budget so you can reinvest in care, not carriers.
We Audit Invoices From All Providers, Including:
The Capital Recovery Framework
Waste in communications and connectivity spend is the silent killer of NOI. We conduct a forensic audit of your historical invoices to identify billing errors, unused lines, and bloated rates. For Senior Living operators, this often uncovers tens of thousands of dollars in 'found capital' that can be immediately reallocated to clinical staffing or facility upgrades—all without changing your providers
OpEx Audit & Capital Recovery
Managing hundreds of individual bills across multiple communities creates a massive administrative burden for your Accounts Payable team. We consolidate your vendor landscape, merging fragmented bills into streamlined accounts. This drastically reduces the hours your staff spends processing invoices, allowing your administrative teams to focus on community operations rather than paperwork.
Vendor Streamlining for AP Efficiency
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Infrastructure for Care & Safety
Reliable connectivity is no longer a luxury; it is a life-safety requirement. Your Nurse Call systems, Electronic Health Records (EHR), and resident Wi-Fi all rely on a solid backbone. We ensure your network contracts are right-sized to support these mission-critical technologies, guaranteeing that your clinicians stay connected and your residents stay happy, without overpaying for bandwidth you don’t need.
Contract Leverage & Risk Mitigation
Carriers often hide auto-renewal clauses and unfavorable terms in the fine print. We act as your advocate, using our market data to negotiate terms that protect your communities. We strip out unnecessary fees and ensure your service agreements align with regulatory requirements like HIPAA, protecting your data and your reputation
Leadership & Expertise
Insights Telecom was founded by Doug Doolittle, a telecom strategist with over two decades of experience. Having worked inside major carriers like Qwest, CenturyLink, and Lumen, Doug understands the complex billing codes and margin plays that providers use to maximize their profits. Today, he uses that "insider" knowledge to reverse the equation—helping Senior Living communities recover capital and secure vendor-agnostic solutions.
Beyond the boardroom, Doug is a South Carolina native and a proud University of South Carolina graduate, where his dual background in Psychology & Business became the foundation for his negotiation strategy. A skilled boat captain and aspiring golfer (still a work in progress!), Doug brings the same patience and precision to his personal life as he does to his audits. He resides in Murrells Inlet with his wife of 25 years, Angela.
Contact us today for a free consultation: doug@insightstelecom.com | (770) 605-7675